Returns & Exchanges

At Monportlaser, we stand behind the precision and quality of our laser engraving equipment with a 30-day satisfaction guarantee. If your machine does not meet your operational requirements, we offer a streamlined return process to ensure your workshop remains productive.

Return Process

• 1.
  Initiate Return Request

  Contact our technical support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Prepare Hardware for Shipping

  Securely pack the laser engraver in its original industrial crates, ensuring all lenses, power cables, and rotary attachments are included to avoid restocking fees.

• 3.
  Inspection and Testing

  Upon arrival at our facility, our engineers will inspect the unit to verify its condition and ensure no unauthorized modifications have been made to the laser source or motherboard.

• 4.
  Refund Processing

  Once the inspection is successfully completed, a full refund will be issued to your original payment method within 7 to 10 business days.